(You won't be charged for the lost label if it wasn't used.) If you received a preprinted label in your package, you can ask the sender to email you a new label. In that case, you'll need to create a new one. To cancel a label you created using a credit card in FedEx Ship Manager, call customer service at 1.800.GoFedEx 1.800.463.3339. Just log in to your account, click the Ship History tab, select the shipment and click Cancel. Yes, you can cancel a shipment any time before we scan your package. You don't need to do anything to cancel your original label, and you won't be charged for it. Once you're ready to ship your package, you'll need to discard the old label and create a new one. What if I create a label but don't ship my package before the label expires? Learn more about how daily printer maintenance can improve your label quality. If that doesn’t work, you may need to replace the printhead. Use a cleaning card that was provided in the box of thermal labels. You may need to clean your printhead to remove dust or residue. Why aren’t my thermal labels printing correctly? For more information on this option, see the How to print a shipping label section.
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