2/5/2024 0 Comments My amazon prime order historyThe Amazon Shopping app will remain unaffected, as it will still be active with the account previously signed in. Install the Prime Video app from App Store.ģ. Ask them to log in to the Shopping app’s account. During login, select “Use a different account for this app.”ĥ. ![]() Now, reinstall the Amazon Shopping app.Ĥ. Install the Prime Video app and log in with your account.ģ. I still cannot understand how TWO account can be created with ONE email & the SAME password!! I'm going to have them call me back to try to resolve this as it's getting beyond a joke. We hope you can call us soon so we can help solve this problem quickly. We're available 24 hours a day, 7 days a week. Customers outside the United States can call 1-20. Visit our Help pages ( ), click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you. I've also found that your wish list items are placed in one of the 2 accounts. I've confirmed that you have 2 accounts with the same e-mail address and different passwords. I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstandings thus far. I understand your concern and I'm sorry for all the inconvenience. Please fix this problem asap as this is now becoming an inconvenience.Īnd then i receive this response back from them: How could I create an additional account with the same email? & if there are 2 accounts the account that shows my 2 current preorders & account history as opposed to the "account" that has no history & no preorders would obviously be the correct account. The "explanation" I received for my lack of account history is also puzzling. In relation to my last email I find it extremely strange that you are asking me to provide personal details including a new password to you. There's no way a legitimate amazon reply would ask for this info right? so i replied to this message: Your feedback is helping us build Earth's Most Customer-Centric Company. We look forward to hearing from you soon. If you'd rather call us, click the "Contact Us" button on the right side of any Help page: Please visit the following link to provide the information we requested: ![]() (We can't see your current password, and you must select one you don't currently use on Amazon.)įor tips on choosing a password, see our Help pages here: What you would like your new password to be. An item from a recent order that was placed on the account you want to access (so we can identify the right account).Ĥ. The last four digits and expiration date of a credit card on your account.ģ. Please write back to us with this information so we can reset the password for you:ġ. I want to be sure the correct account's password is changed so you can access your wish list. If you can't remember the password for your other account, we can reset it for you. If you're signed into one account, you won't be able to do anything in the other account-including viewing or changing orders, accessing any gift card funds, etc. This can happen if you visit and mistakenly indicate that you are a new customer when you sign in-a new account with the same e-mail address and different password will be created. You have 2 accounts with the same e-mail address and different passwords. After some investigation, I think I've identified the problem. I'm sorry to hear about the trouble you had accessing your wish list. I have placed several orders this year(including a current pre-order for Toy Story 3 on BD) & still hold emails for you for my orders.Ĭan you please investigate & inform me where my history has gone please.Īnd i was surprised to receive this response: Now i've logged into the website & into my account & there is NO history at all. It started back about 2-3 weeks ago when i updated the Amazon iphone app & was unable to see my shopping cart or order history via the app. ![]() I would like to know why my total order history & my wishlist items have disappeared. Then i went to & went to log into my account through the website & found that all my history, wishlist & open orders had GONE!! So i emailed them through the website: I just thought it was the app & sent through feedback. Recently the app had a new update, so i downloaded the update & then my cart, wishlist & account history through the app all disappeared!! i logged out of the app & back in but nothing. I have the Amazon iphone app & i use it quiet often, mainly to browse titles & check price increases/drops & occassionaly place orders.
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